A new scam is targeting piped natural gas (PNG) users, particularly IGL customers, with fake disconnection notices sent via text. These messages create panic and pressure victims into making immediate online payments to fraudsters. IGL has officially warned consumers and provided guidelines on how to identify and avoid this fraudulent activity.

After the government pushed consumers to transition from LPG cylinders to piped natural gas (PNG), an age-old fraud resurfaced. This time, fraudsters have a new target: piped natural gas (PNG) users. After filling inboxes with false electricity bill letters, scammers have moved on to IGL gas connections. Indraprastha Gas Limited (IGL) has formally advised consumers to remain vigilant.

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How Does The Scam Work?

You receive a text or phone call indicating that your gas service will be disconnected tonight unless you pay an outstanding amount immediately. The mail contains a fictitious IGL hotline number. When you contact, fraudsters encourage you to make an online payment – and your money is gone.

A common bogus mail reads: "Your IGL GAS Connection will be disconnected tonight at 07:30 PM. Contact the IGL Officer [Name] at [Number]." Callers imitate IGL representatives, causing fear and pressuring victims to pay right away.

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How To Protect Yourself?

  • Remain calm. Panic is the scammer's strongest tool.
  • Do not call back. Never dial the number mentioned in the message.
  • Check for mistakes. Official IGL communications have a consistent format, but false ones are littered with grammar errors.
  • Pay only through official means. For any payments, please visit igl.co.in directly.
  • Never click on unexpected links or download software from dubious communications.

Check Out Official Statement

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In a recent social media post, IGL said, "Stay Alert! Scammers are sending fake messages pretending to be IGL. IGL never asks for personal details, payments, or urgent calls through unknown numbers. Always verify the source before responding. Stay safe, stay aware."

If you've already paid your bill, ignore such messages entirely. When in doubt, contact IGL through verified contact details only.

IGL's official website is already displaying a "FRAUD ALERT" pop-up informing PNG consumers about the fraud.